Montana Security Guard Licensure Practice Exam 2025 - Free Security Guard Licensure Practice Questions and Study Guide

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How does customer service relate to the roles of security guards?

Guards should ignore public inquiries

Guards often interact with the public and represent the company’s values

Customer service plays a significant role in the functions of security guards, particularly because they frequently interact with the public. This interaction gives them the opportunity to represent the company’s values in a positive manner. When security guards engage with customers, they not only provide a sense of safety but also enhance the overall experience for the public. By being approachable and helpful, security guards can help build trust and rapport, which is essential in fostering a welcoming environment.

In the context of customer service, effective communication and assistance can lead to a better understanding of security measures and protocols among the public, ensuring that individuals feel secure and valued. Therefore, the dual responsibility of maintaining security while also being a point of contact for customer inquiries reinforces the integral role of customer service in a security guard's duties.

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Guards should focus only on security protocols

Guards are not expected to engage with customers

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